You will oversee evaluative and generative research through quantitative and qualitative methodologies. This could take the form of testing prototypes through user interviews, coordinating in-depth usability testing, mining user analytics, coordinating A/B tests with the in-house team and any other research needs that arise.

You will capture customer insights using proper research methodologies in a lean fashion while remaining objective in representing findings. You will need to have a fierce curiosity for discovering customer problem areas, motivations and thinking styles.

As an Experience Design Researcher, you will execute small- to medium- sized qualitative and quantitative studies with customers of our digital products by gathering requirements, planning, designing, creating and launching the studies, and reporting on findings.  You will support cross-functional teams who work in a human centered design model, focusing on the customer.  Feedback provided will aid the teams in creating optimized products. 

As a critical member of our team you will:

  • Work with product teams to understand needs and requirements
  • Apply knowledge of research techniques to inform study design, script writing, etc., and execute the research
  • Analyze feedback and summarize findings for the team
  • Work independently in a fast-paced, agile, distributed environment

What are we looking for?
Success in this role will demonstrate itself through the following attributes and skills:

  • Experience in digital research, consumer insights, analysis, and customer feedback listening tools, preferably within a human centered design or agile environment
  • Experience designing customer research questionnaires / scripts
  • Experience executing customer research
  • Ability to adapt to changes in study schedule and scope
  • Creative problem-solving skills
  • Excellent verbal and visual communication skills
  • Must be detail oriented with excellent organizational skills and have the ability to prioritize, show initiative and respond quickly in a fast-paced environment
  • Must thrive in collaborative work environment and be comfortable seeking input from other team members.
  • Digitally and technically curious and savvy
  • Self-starter; proactive; motivated

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