Job Type: Contract
Expectation: Remote
Work Requirements:
- Due to client requirements, applicants must be willing and able to work on a W2 basis. For our W2 consultants, we offer a great benefits package that includes medical/dental/vision benefits, 401(k) with company matching, and life insurance.
- A Public Trust clearance or ability to obtain
Responsibilities:
- Works with WAN and Internet service providers and the Network Operations team to resolve WAN and Internet service incidents in compliance with contract SLA requirements. This includes performing network diagnostics and corrective maintenance tasks as required to troubleshoot and repair locally managed components, and initiate and track trouble tickets through service restoral
- Assist with the customer’s Infrastructure Services transformation
- Assist in ensuring required activities associated with systems integration is completed during transformation
- Managing Internet Connection to include: Service management, monitoring and continuous improvement.
- Coordination of the installation, configuration, and administration of all network infrastructure and transport(s) including vendor provider Managed services, WAN Optimizers, Load Balancers, and QoS and CAR tracking/compliance
- Establishing WAN and Internet equipment maintenance schedules and provides customer notifications for pending maintenance dates.
- Monitoring and reporting on network and Internet circuit utilization
- Maintaining detailed and accurate online network documentation including inventories, policies, procedures, configuration, and network topology with up-to-date network architecture diagrams
- Providing network configuration support including maintaining a telecom circuit inventory, including addresses and configuration information for all sites and services
- Working hand-in-hand and in partnership with WAN and Internet services providers for circuit ordering, provisioning, activations, upgrades, maintenance, and management
- Produce system engineering and technical documentation, develop master schedules, design related dashboards, and establish overarching best practices and processes
- Assisting in validating network service provider invoices including providing recommendations for outage credits and projecting future budget needs
- Assisting with mandates and Data Calls as applicable
- Up to 25% travel may be required
The Ideal Candidate will possess the Following Additional Education and Experience:
- Required Bachelor’s Degree from an accredited college or university in Network Engineering, Telecommunications, or Computer Science required
- At least seven (7) years’ experience working in the communications/cable/IT industry required
- CCNA / CCNP, ITIL and/or PMP Certifications are preferred
- Strong background and knowledge of Cisco network infrastructure devices, e.g. router and switches, to include device configuration and deployment, and systems level troubleshooting and optimization.
- Understanding of TCP/IP, VLANS and data communications protocols and technology such as IPV4, IPV6, MPLS, BGP, OSPF, EIGRP, SD-WAN, MTIPS, TIC 3.0 and time division multiplexers (TDM)
- Perform requirements gathering, design synthesis, and system design to assist with the transformation of services
- Produce enterprise level architectural artifacts such as: CONOPS, model-based systems engineering, use-case diagrams and security-based compliance support (to include STE requirements)
- Based on expertise, make recommendations to prevent or mitigate outages or compatibility issues with the transformation efforts
- Provide risk analysis, evaluate test results, if needed, identify and report health status of activities, to aid in ensuring the health and compatibility of enterprise and mission
- Understanding of IP services (DHCP, TFTP and DNS)
- Organizational Skills (ability to organize large amounts of data in a logical manner)
- Excellent Troubleshooting Skills and usage of tools such as ping, telnet and trace route
- Strong communication skills are required
- Excellent documentation skills are required
- Ability to convey technical concepts to non-technical executives and managers
- Competent administrator of mixed-technology solutions
- Act as part of a structured operations team in support of resolving technical issues
- Availability to troubleshoot and resolve issues during off-work hours and/or extended hours when outages or projects required
About us:
Established in 1998, Ntelicor provides hard to find IT talent and flexible staffing and IT solutions to Fortune 50 and companies of all sizes. We dedicate ourselves to our clients’ unique needs and rapidly and efficiently deploy our specialists and solutions. As our team continues to grow, we look forward to providing our clients and our people with extraordinary value and service for years to come.
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