Job Type: Contract
Expectation: Remote
Work Requirements:
Due to client requirements, applicants must be willing and able to work on a W2 basis. For our W2 consultants, we offer a great benefits package that includes medical/dental/vision benefits, 401(k) with company matching, and life insurance.
Responsibilities:
- The Remedy Developer position is a senior-level, critical system support role for managing an ITSM Service Management platform that includes Service request, Incident, Problem, Change, and Service Level Management applications.
- This position is in a 24 x 7x 365 environment working various day and/or evening shifts and provides onsite business support by managing user administration, break/fix mitigation, software patching/upgrades and enhancements to existing workflow as needed to meet critical business objectives.
- Extensive understanding of BMC DevStudio, UDM/DDM and AR Migrator is required. SQL/PLSQL, Javascript, shell scripting, Unix experience is a preferred. Knowledge of the Atrium CMDB architecture, reconciliation and job scheduling is a plus.
- Experience with Remedy Single Sign-On (RSSO) and LDAP is required.
- Use of established Incident and Change Management Processes and Procedures must be adhered to when classifying, prioritizing, and escalating incidents or changes.
- Process Remedy ITSM Service Requests.
- Provide incident resolution assistance.
- Support Remedy ITSM upgrade.
- Provide back-up support when primary Remedy SME is unavailable.
Qualifications:
- At least, 6 years of prior BMC AR Server, BMC Remedy ITSM Suite, BMC Atrium CMDB.
- ServiceNow experience a plus.
- Proficient with MS Office: Word, Excel, Outlook, PowerPoint Critical thinking skills Professional communication skills both written and verbal.
About us:
Established in 1998, Ntelicor provides hard to find IT talent and flexible staffing and IT solutions to Fortune 50 and companies of all sizes. We dedicate ourselves to our clients’ unique needs and rapidly and efficiently deploy our specialists and solutions. As our team continues to grow, we look forward to providing our clients and our people with extraordinary value and service for years to come.
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