Required Skills:

  • 3 years’ experience as a Certified Service Now Administrator
  • Experience/Knowledge in Service Now version of Orlando/Paris
  • Must had SME knowledge level in ITSM and ITIL
  • Knowledge and expertise to perform core configuration tasks
  • Excellent analytical, problem solving and troubleshooting skills with the ability to communicate/express technical issues to a wide variety of users, including but not limited to management, non-technical customers, and associates
  • Working knowledge of User Interface (UI) policies, data policies, UI actions, business rules and client scripts
  • Experience with requirements gathering
  • Experience with Functionality/CAT Testing
  • Knowledge of Use mobile clients
  • Working knowledge to activate plugins
  • Experience in functional operations (Adding users, groups and modifying roles, etc.)
  • Ability to manage data with tables, the configuration management database (CMDB), import sets and update sets
  • Experience working with two key process applications: Knowledge Base and ServiceNow Service Catalog
  • Ability to create workflow activities and approvals
  • Experience in configuring alerts and notifications
  • Ability to review upgrade history and status
  • Control system access and data security
  • Run reports, configure service level agreements (SLAs), and perform instance branding and customization
  • Communication skills to communicate at all levels of the organization

Preferred Skills:

  • Bachelor's Degree in Computer Science, MIS, Engineering, or related field
  • Proven ability to be responsible for the daily administration, maintenance, and Change Management/Change Control
  • Detailed knowledge of applicable security policies and standards
  • Development experience
  • Ability to work independently with minimal direction.
  • Excellent communication skills to communicate to a wide variety of audiences, both business and technical


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