Marketing Operations Support Analyst

In by

  • Location: McLean, VA
  • Type: Contract
  • Job #8014

Job Type: Contract
Expectation: Remote

Position Summary: 

  • Responding to requests for access to the Airtable work management system; adding users in the system and managing their access in accordance with licensing, budget, and security guidelines 
  • Providing front line support to Airtable users by:
    • Promptly responding to functionality and “how to” questions and any issue reports 
    • Escalating trouble tickets to the senior analyst when needed, ensuring requests have been sufficiently triaged and next tier has sufficient information  
  • Supporting the Marketing Operations team with 
    • Monthly licenses audits and ad-hoc user management reporting requests 
    • Content development for Microsoft Teams’ support channels and the Learning Hub
    • Support and enhancement request tracking 
  • Supporting the Marketing Operations Senior Analyst with
    • Quality assurance and testing of new builds, enhancements, automations, and script functionality
    • Updates and adjustments to system builds and enhancements 

We seek someone with strong attention to detail and a collaborative personality. We believe the success in this role will demonstrate itself through the following attributes and skills:

  • Strong user experience with marketing technologies and/or work management systems 
  • Familiar with both agile and waterfall work processes
  • Highly organized and detail oriented
  • Resourceful, self-motivated, and able to adapt to changing business needs and work independently with little oversight 
  • Comfortable in a fast-paced environment; able to juggle many priorities at once
  • Trustworthy with confidential information and reliable in terms of deadlines; considered dependable by colleagues
  • Articulate in verbal and written communication skills and possesses strong analytic abilities  
  • Approachable, authentic, and confident; able to form strong working relationships quickly
  • Service-oriented. Willing to step up to solve challenges and solve problems before others notice them

Required Qualifications

  • Minimum Education: Bachelor’s degree in business or technical discipline 
  • Minimum Years of Experience: 1-3 years 
  • Minimum Years of Experience:  1-2 years’ experience with Airtable or other work management system  
  • Additional Requirements (i.e. % of travel time, etc.): Fluency with Microsoft Word, Excel, PowerPoint, and Teams 

Preferred Qualifications

  • Education: Bachelor’s degree in business or technical discipline   
  • Minimum Years of Experience: 2-3 years 
  • Minimum Years of Experience: 2-3 years’ experience with Airtable or similar work or project management system  
  • Additional preferences: Fluent in higher level Excel use, familiar with no/low-code automation use 

Work Requirements: 
Due to client requirements, applicants must be willing and able to work on a W2 basis. For our W2 consultants, we offer a great benefits package that includes medical/dental/vision benefits, 401(k) with company matching, and life insurance.

About us:
Established in 1998, Ntelicor provides hard to find IT talent and flexible staffing and IT solutions to Fortune 50 and companies of all sizes. We dedicate ourselves to our clients’ unique needs and rapidly and efficiently deploy our specialists and solutions. As our team continues to grow, we look forward to providing our clients and our people with extraordinary value and service for years to come.

This job not for you? Refer your friends! If we hire a candidate you refer, you can earn up to $1,000 per referral. 


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