• Functional Competencies
  • Leave of Absence Administration
  • Processes leaves of absence according to policies, procedures, and relevant laws in routine and straightforward cases 
  • Maintains unwavering confidentiality in all modes of communication 
  • Treats every Employee the same, demonstrating empathy and sensitivity while handling all matters objectively
  • General Analysis
  • Looks for inconsistencies, identifies complex situations, and escalates to Leadership 
  • Researches incomplete or missing information 
  • Understands implications of FMLA/Leaves in how it relates to pay, attendance, and benefits
  • Information/Records Administration
  • Maintains information/data relating to leave of absence cases in order to adhere to policies and procedures to ensure internal accuracy 
  • Retains records and documentation in appropriate system(s) 
  • Gathers correct supporting documentation for daily case processing 
  • Must be able to meet any physical ability requirements listed on this description.
  • May perform other job duties as directed by Employee’s Leaders.


  • High School Diploma, GED or equivalent education required.
  • Must be at least 18 years of age.


  • High school diploma required.
  • College course work with relevancy to Business Administration or Human Resources preferred


  • 2 years of Customer Service experience required.
  • Strong proficiency for performing multiple computer functions required.
  • Previous experience processing and/or administering leaves of absence preferred.


  • Ability to perform work duties from desk/office work area for extended periods of time. 


  • Professional Competencies
  • Manages Ambiguity
  • Is able to interpret state and federal leave laws, Company policies, and contractual language with some assistance 
  • Handles change well, without becoming frustrated or less productive 
  • Understands appropriate steps to take when handling cases even if information is missing or unclear
  • Decision Quality
  • Relies on analysis and some level of experience when making decisions 
  • Asks the right questions to accurately analyze day-to-day situations 
  • Acquires data from multiple sources when solving problems
  • Optimizes Work Processes
  • Separates and combines activities into efficient workflow 
  • Works in an organized fashion and can explain processes to others 
  • Identifies and takes advantage of opportunities for synergy and efficiency 
  • Must be able to comply with Company attendance standards as described in established guidelines.


  • Must meet confidentiality expectations as to confidential, proprietary, and sensitive Company information.
  • Must maintain a well-groomed appearance per Company appearance standards as described in established guidelines.


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