IT Specialist

In by

  • Location: Dallas, TX
  • Type: Contract
  • Job #8577

Job Type: Contract   
Expectation: Hybrid

Responsibilities:

  • Determine impact, scope, and recovery from medium complexity potential and active critical incidents.
  • Performing desktop migrations and troubleshooting issues related to Windows 7 to Windows 10 upgrades.
  • Support of Microsoft Windows Desktop applications, Office applications, package engineering of MS Windows 7, 10 and Office 2010 and 2016
  • Work within a team to research problems, Identify possible solution, and work with partners to implement solutions
  • Maintain awareness of technology trends in area of responsibility.
  • Monitors and assists during troubleshooting across a wide swath of desktop systems and applications with little oversight

Qualifications:

  • Functional knowledge of support procedures, processes, and service management disciplines/tools, while providing effective Customer service delivered with Hospitality.
  • Proficient knowledge of business applications and their impact on business functions.
  • Develop, present, and communicate ideas and strategies in both technical and user-friendly language to small-medium audiences.
  • Proficient knowledge of business applications and their impact on business functions.
  • Under direction, able to develop, present, and communicate ideas and strategies in both technical and user-friendly language to small-medium audiences.
  • Ability to perform root cause analysis, solution development and implementation within specific technical areas.
  • Able to prioritize effectively and take on multiple assignments, whether administrative or project related, while maintaining a successful level of completion in all responsible work.
  • Must possess basic writing skills to document resolutions to be reviewed and published for consistent resolution leveraging the Knowledgebase.
  • Demonstrate an urgent, focused, consistent, composed, and situationally aware approach to critical incident coordination while under pressure.
  • Guide Associate Critical Incident Coordinators in their management of small complexity events.

Work Requirements: 
Due to client requirements, applicants must be willing and able to work on a W2 basis. For our W2 consultants, we offer a great benefits package that includes medical/dental/vision benefits, 401(k) with company matching, and life insurance.

About us:
Established in 1998, Ntelicor provides hard to find IT talent and flexible staffing and IT solutions to Fortune 50 and companies of all sizes. We dedicate ourselves to our clients’ unique needs and rapidly and efficiently deploy our specialists and solutions. As our team continues to grow, we look forward to providing our clients and our people with extraordinary value and service for years to come.

This job not for you? Refer your friends! If we hire a candidate you refer, you can earn up to $1,000 per referral. 

8577

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