Job Duties:

  • Provide research support for Accounts Receivable (AR) or guest (transient) disputes and compile supporting documentation
  • Engage hotel teams to assist with identifying issues, resolving disputes and obtaining client information as needed
  • Engage your Team Lead to resolve if adjustments are required
  • Maintain dispute resolution documentation in accordance with standards
  • Update call logs daily
  • Support special initiatives as advised by leadership
  • Develop coordinated and positive relationships with other finance and corporate departments
  • Attend staff meetings pertinent to work assignments
  • Research and respond to information requests from internal departments and management
  • Provide complete and accurate information to guests on every telephone call and email
  • Ensure the privacy and security of confidential information about guests

Hours: Monday- Wednesday Hours 10:00 am -3:00 pm CST


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