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Service Desk


Service Desk Analyst

Share This Job See All Jobs The Service Desk Agent is an entry-level position providing first-level IT support for service requests and incident resolution. This position is in a 24 x 7x 365 environment, working various day and/or evening shifts and provides onsite business support by answering or making outbound customer calls, monitoring operational dashboards […]

Desktop Support Technician

Share This Job See All Jobs Desktop Support Technicians install, maintain and troubleshoot a variety of hardware and software equipment. Effective communication is essential for this role as the individual will interact frequently with front line employees, and will also be visible to customers. Responsible for implementation and support of desktop and mobile devices, applications, […]

Help Desk Agent

Share This Job See All Jobs Job Duties: Provide research support for Accounts Receivable (AR) or guest (transient) disputes and compile supporting documentation Engage hotel teams to assist with identifying issues, resolving disputes and obtaining client information as needed Engage your Team Lead to resolve if adjustments are required Maintain dispute resolution documentation in accordance […]