The role is a hybrid of strategic account management, client services, project management and creative resource delegation. As an Account Management team member, you will assist in the development and maintenance of comprehensive timelines, develop cross-functional relationships and serve as a connector between partners, our in-house creative team and the rest of the organization. You will lead and assist on a variety of projects and will be expected to understand client’s goals, define solutions, ask and answer challenging questions and ensure that the client’s needs are achieved through the creative and end to end execution of marketing tactics. It will be crucial that you work well under pressure, effectively prioritize multiple, concurrent demands, and employ appropriate systems to track work and have strong communications and diplomacy skills.

  • Collaborates with Manager to drive execution management of campaigns to support customer acquisition, customer retention, revenue and branding objectives as established by the organization.
  • Responsible for the delivery of quality creative work that meets partner needs and addresses their business challenges and opportunities.
  • Demonstrate a strong understanding of the brand, its guidelines and the competitive landscape.
  • Work cross-functionally to support and drive marketing tactics from end-to-end utilizing clear and open communication.
  • Champion a standard approach to campaign management to drive consistency across the department.
  • Advocate Marketing process to internal and external partners and the organization.
  • Build strong and collaborative relationships with partners.
  • The ability to learn and understand how to utilize data and analytics driven information to inform internal teams of said insight for creative implementation.
  • Assist in the development of project plans including timelines, schedules, budgets, billing and asset trackers on your projects.
  • Communicate project status, as well as potential issues and/or risks to Account Management Leadership and project partners.
  • Support Account Management Leadership in finding opportunities within projects and contingency plans.
  • Route creative content and copy coordination for email marketing campaigns, website management and media formation through internal teams, C-Suite members and third-party vendors.
  • Work with Account Management Leadership to understand priorities and direction for the creative team.
  • As appropriate communicate priorities and direction to the creative team (designers, copywriters, production artists, external agencies, etc.) in the creation of visual marketing assets including photography, videography, graphics for print and digital, including but not limited to out of home placements, display and retargeting.
  • Collaborate with client on drafting creative briefs/project briefs for Intake/Leadership review and eventually carrying through to execution by the Creative Studio team.
  • Participate in performance and post-mortem review process, communicating and applying key findings to future campaign work.
  • Excellent social and communication skills, including presenting to groups in person and via phone.
  • Strong time management and prioritization skills and experience working well under tight deadlines.
  • Excellent problem-solving skills and ability to deliver creative solutions on the spot.
  • Ability to build positive relationships with key partners including clients in a professional manner.
  • Exhibit the ability to think critically and logically, work independently and take initiative in seeking out opportunities to innovate.
  • Demonstration you will be able to operate within our values.
  • Experience working directly with creative teams and supporting creative projects.
  • Knowledge of digital, traditional and social creative methodologies and specifications.
  • Proven time management and prioritization skills and experience working well under tight deadlines.
  • Understanding of digital and traditional marketing channels.
  • Experience building detailed project plans, timelines with multiple dependencies and managing creative teams.
  • Demonstrate sound judgement, professionalism and an approach to problem solving oriented around solutions.
  • Excellent communication skills with the ability to clearly and concisely express ideas both verbally and in writing.

Additional Requirements (i.e. % of travel time, etc.):

  • Ability to travel as needed
  • Education: BA/BS Bachelor’s Degree
  • Experience working at an external or in-house creative agency
  • Experience working in a highly matrixed organization


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